Privacy Policy —
How PK Lasbela Protects Your Data

1 Introduction

PK Lasbela ("we", "us", "the platform") operates pklasbela.app as an online gaming destination for players in Pakistan. This Privacy Policy explains what personal information we collect when you use the platform, how that information is used, who it may be shared with and what controls you have over your own data.

By registering an account on PK Lasbela and using any of our services — including Live Casino, Fish Games, Sports Betting, Bingo, the Game Lobby or the mobile app — you acknowledge that you have read this Privacy Policy and that you understand how your information will be handled.

If you have any questions about this policy or about how your specific data is being used, you can contact our support team using the details in Section 12.

2 Data We Collect

PK Lasbela collects personal information in different ways depending on how you interact with the platform . The categories of data we may collect include:

• Registration Data: Your name, date of birth, email address, phone number and any other details you provide when creating your account.
• Identity Verification Data: Copies of government-issued identification such as your CNIC or passport, submitted when completing account verification.
• Transaction Data: Records of deposits and withdrawals in PKR, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), transaction amounts and timestamps.
• Gaming Activity Data: Records of games played, bets placed, amounts wagered and won, session durations and bonus activity across Live Casino, Fish Games, Bingo, Betting and Game Lobby.
• Device and Technical Data: IP address, browser type, operating system, device identifiers and approximate location derived from your IP address.
• Communication Data: Any messages, emails or chat conversations between you and the support team.
• Preference Data: Language settings, notification preferences and any self-set responsible gaming limits such as deposit caps or session reminders.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account Management: To create, maintain and secure your player account on PK Lasbela.
• Identity Verification: To confirm your age and identity as required before processing withdrawals or on a risk-based review basis.
• Transaction Processing: To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and cards accurately and securely.
• Customer Support: To respond to your queries, resolve disputes and process any account-related requests you submit to the support team.
• Platform Improvement: To analyse aggregated usage patterns and improve the performance, reliability and game selection of the platform.
• Fraud Prevention and Security: To detect unusual account activity, identify potential fraud, prevent bonus abuse and protect the platform from misuse.
• Responsible Gaming: To apply deposit limits, session reminders and self-exclusion settings that you have activated from your account, and to flag unusual patterns that may indicate problem gambling behaviour.
• Marketing Communications: To send you information about relevant bonuses, promotions, Cricket and PSL betting markets or new game launches — only where you have opted in to receive these communications.

4 Payment Data and PKR Transactions

All financial transactions on PK Lasbela are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the transaction is processed through that payment provider's own secure infrastructure.

PK Lasbela records the following for each transaction:

• The payment method type used (e.g. JazzCash, Easypaisa)
• The PKR amount transacted
• The date, time and transaction reference number
• Whether the transaction was a deposit or withdrawal

We do not store your full card number, CVV, mobile wallet PIN or online banking credentials on our own servers. These sensitive authentication details remain within each payment provider's own secured systems.

5 Cookies and Tracking Technologies

PK Lasbela uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the site.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These keep you logged in during a session, maintain your game state and ensure secure transactions. These cannot be disabled without affecting core platform functionality.
• Performance Cookies: Used to collect anonymised data about how players navigate the site — which pages load slowly, which games are accessed most frequently — so we can optimise performance.
• Preference Cookies: Remember your settings such as language preference, notification choices and responsible gaming limits so you do not have to reset them each visit.
• Analytics Cookies: Aggregated data about session behaviour used internally to understand usage patterns. This data does not identify individual players.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally.

6 Third-Party Data Sharing

PK Lasbela does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share limited personal data with the following categories of service providers where it is necessary to operate the platform:

All third-party providers operate under confidentiality agreements and are only given access to the minimum data required to carry out their specific function. They are not permitted to use your data for any other purpose.

7 Data Retention

PK Lasbela retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil any outstanding obligations, handle disputes or meet record-keeping requirements.

• Account and identity data is retained for the duration of your account and for a standard period after closure to handle any post-closure queries or disputes.
• Transaction records in PKR are retained for a minimum period consistent with standard financial record-keeping practices.
• Support communications are retained for a reasonable period to allow reference in case of follow-up queries or escalated complaints.
• Gaming activity data is retained to support responsible gaming monitoring, fraud detection and platform improvement purposes.

When retention periods expire or when a verified deletion request is received, personal data is securely deleted or anonymised from active systems.

8 Your Rights Over Your Data

As a registered player on PK Lasbela, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about your account at any time by contacting support.
• Right to Correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected. Some details can be updated directly within your account settings.
• Right to Deletion: You can request that your personal data be deleted when it is no longer necessary for the purposes it was collected, subject to any legal retention obligations we are required to meet.
• Right to Withdraw Consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw that consent at any time from your notification preferences or by contacting support.
• Right to Object: You can object to the processing of your data for certain purposes, including direct marketing, at any time.

To exercise any of these rights, contact the PK Lasbela support team. Requests are handled within a reasonable timeframe and you will receive a response confirming the action taken.

9 Security Measures

Protecting your personal data and account security is an active operational priority at PK Lasbela. The following measures are in place across the platform:

• HTTPS and SSL: All pages and connections are served over HTTPS. Data transmitted between your device and our servers is encrypted in transit.
• Password Hashing: Account passwords are never stored in plain text. They are processed using industry-standard hashing algorithms before storage.
• Access Controls: Internal access to personal data is restricted to staff members who require it to perform their specific role. Access is logged and audited.
• Fraud Monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access, bonus abuse or financial fraud.
• Session Management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access on shared devices.

10 Children's Privacy

PK Lasbela is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Account registration requires confirmation that the user is 18 or older, and identity verification is used to enforce this where necessary.

If we become aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and the data will be deleted from our active systems. Any deposits made on such an account will be returned to the original payment method after review.

If you believe a minor has registered an account on PK Lasbela, please contact support immediately with details so the matter can be investigated and resolved promptly.

11 Updates to This Privacy Policy

PK Lasbela may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable data protection standards. When significant updates are made, we will notify registered players via their registered contact method or by displaying a notice on the platform.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to check back periodically to stay informed about how your data is being handled.

Continued use of PK Lasbela following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised policy. If you disagree with any update, you should stop using the platform and contact support to request account closure and data handling instructions.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to raise a privacy-related concern, you can reach the PK Lasbela support team using the following:

• Email: [email protected] (plain text — not a clickable link)
• Support availability: 24 hours a day, 7 days a week
• Response time: Most privacy-related queries receive a response within 48 hours

For data deletion requests or access requests, please include "Privacy Request" in the subject line of your email along with your registered account email address so your identity can be verified before the request is processed.